Overview
1) Determine if your item is eligible for return/exchange
2) File a claim with NRGeartuner.com.com and request an RMA (Return Merchandise Authorization) number within 14 calendar days
3) RMA number issued
4) Ship your return to NRGeartuner.com after your claim is approved
5) Receive your refund/exchange/store credit
* Please see details below
1) To determine if your item is eligible for return/exchange, please review the following:
Damaged or altered products cannot be returned
Returns/exchanges will not be made on products which have been installed, used, or otherwise defaced.
Inspect your parcel carefully before signing for the package. Please note any irregularities or damage on the freight receipt. If the package is in good condition, open it immediately and check for hidden damages. If damages are found, please notify shipping company and NRGeartuner.com immediately. We must be notified within 24 hours. KEEP ALL PACKAGING, INCLUDING SHIPPING CARTON. DO NOT return damaged items without prior approval.
Special orders, custom orders are not returnable, no cancellation on these types of orders. No deposit will be returned on these types of orders.
No return will be honored due to misuse, mishandling or damages due to an act of God.
Defective merchandise by other companies (brands) should notify the manufacturer of such products for exchange, repair or replacement. NRGeartuner.com does not accept returns due to manufacture's defect. Shipping & handling charge will not be refunded due to the same reason.
Products damaged in transit are not eligible for return as the customer should initiate a claim with the carrier. All of our shipments go out in brand new condition; all packages are protected with sufficient cushioning materials & are fully insured. NRGeartuner.com has no control of those packages once they are in the possession of the carrier. Customer should keep proof of damages in order to settle the claim with the carrier
Missing parts in merchandise upon arrival should be notified to NRGeartuner.com or the products manufacturer immediately.
Other brand products - only brand new, non defective items can be returned. Defective items should consult the products manufacturer for proper repair or exchange procedures. A 25% restocking charge will be imposed on all returns. Shipping and handling will not be refunded.
Back ordered products - In rare cases a backorder could occur. If you are not willing to wait, we understand and will promptly issue a refund to you in the same method you made your payment. You will be advised via e-mail of any item that is on backorder.
2) If your item is eligible for return/exchange, you must obtain an RMA (Return Merchandise Authorization)
RMA (Return Merchandise Authorization) is required for all returns. RMA number will be issued by NRGeartuner.com. To request an RMA number, please contact NRGeartuner.com through the contact us page on the website. In your request, please indicate the problem/reasons for your return, order number, name, and contact information. Please note that the RMA does not imply a refund, only that we will inspect the merchandise based on your claim.
A return claim must be initiated within 14 calendar days after receipt of the products from the carrier or the date the order was picked up by the customer
NRGeartuner.com will contact the customer within 2 business days to issue an RMA number, provided that the return claim has been validated.
3) Once your claim has been validated and an RMA number issued, you will receive further instructions as to the process for that particular manufacturer and where to ship it.
All returns must be freight prepaid and fully insured
Return packages with unpaid or collect freight will be refused and returned to customer
Returns must be received within 30 calendar days after the RMA number has been issued. Otherwise, the RMA number will be removed from our system or the return will not be honored
4) After your return has been received, you will be issued a refund/exchange/store credit based on the following:
Refund will be made in the same method as the order was paid
NRGeartuner.com will ship replacement to customer in the same manner as the order was originally shipped with the carrier by NRGeartuner.com discretion
NRGeartuner.com will process returns, exchanges, or refunds in a timely manner. All refunds should be sent or credited to customer within 45 days. If a product is not available for immediate exchange, our customer service department will notify you with the estimated time of arrival for the replacement.
***Please note that NRGeartuner.com reserves the rights to refuse any return